QUESTIONS? NEED HELP?
EMAIL US - This will open a customer service ticket.
CREDIT CARD: VISA, MASTERCARD, AMERICAN EXPRESS You may pay us with your credit card using our secure payment service. We use a simple one page Checkout System and you can elect to store your payment information within your login, using the SECURE 3dcart and Merchant e-Solutions storage system. We never see your credit card number. It's completely safe and convenient, plus you can change, delete or edit your info at any time, including ship to addresses. We DO NOT accept PayPal.
Toll Free: 877-703-6940
To redeem a Gift Certificate:
- Select Gift Certificate as the method of payment. Your balance due will be reduced by the amount of the certificate, and you will then select the method of payment for the remaining balance due.
- If you spend less than the full amount of your Gift Certificate, your invoice will show the amount spent, and you may return in the future to spend the rest.
CHECK or MONEY ORDER:
We no longer accept checks or money orders. It is now safer than any other method to pay with a Credit Card online and the only method we accept.
Your purchases will be shipped within 1-2 business days.
During exceptionally busy periods, orders can be a bit delayed, so allow extra time.
We ship all packages over 2 lbs with FedEx which will include insurance automatically.
We do require a signature for packages over $100 in value, because Fedex requires it in case of a claim.
We use the USPS (United States Postal Service) for international shipping, not FedEx.
For lighter packages we use the United States Postal Service and will provide optional insurance if desired.
We are happy to combine items purchased on this website to save shipping costs. Please email us and let us know if you need one order shipped to more than one address, quoting your order/invoice number.
We are happy to ship Internationally, just please be aware that shipping costs are much higher and that it is possible customs.
Taxes or duty will be assessed on your end and these costs are your responsibility.
If you have a coupon, Please enter coupon code in checkout. Any % discount one time discount is NOT combinable with free shipping unless stated in coupon conditions.
Please contact us within 3 days of receipt to arrange for returning an item.
We reserve the right to charge a restocking fee of 10 to 20% but never if we are at fault for anything or for shipping damage.
- You must contact us within 3 days and
- The item must be returned to us within 14 days after return is authorized
PRODUCT RETURN Procedure:
- Item must be in new and releasable condition, with the original boxes/package included.
- You must contact us within 3 days for authorization
- The item must be returned to us within 14 days.
- Return shipping charges are the responsibility of the customer. We do not pay return shipping unless we made an error.
PLEASE NOTE on returns:
- No refunds or returns on discontinued or clearance items, they are final sale and this is noted in our sale and clearance categories.
- Please be aware that monitors and colors differ. If you have a doubt about color and it is not sufficiently clear in the description, please ask before buying.
- If it is important that a color match something you own, we suggest either sending us a swatch or not buying online since matching colors is very hard to do on a computer.
- Please note that if your item sold with free shipping the original shipping cost that we paid to the USPS or FedEx will be deducted from your refund, unless there was an error on our part in which case we will pay for the shipping.
Copyright and Trademark
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Koziol USA., Copyright © 2000 - 2015, ALL RIGHTS RESERVED.
We accept the following credit cards: Visa, MasterCard, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number not matter where the ship to address is (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Money Orders, Cashier's Checks, Company Checks, & Personal Checks
We do not accept checks, money orders, etc at this time. All of our orders are processed using secure payment through Merchant e-solutions, our payment gateway. They and us are fully PCI Compliant. Thank you. Please contact us for questions.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Koziol USA reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other Governing Conditions
The Conditions On This Page will supersede any terms and/or conditions you include with any purchase order, regardless of whether Koziol USA or its employees and owners signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship within 24 hours if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday.
However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
At Koziol USA, we keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information without even seeing the CC information, to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our SSL payment gateway and shopping cart system keeps your payment information securely on their servers under strict PCI Compliance, allowing you to save payment information, shipping addresses and edit or delete these securely whenever you wish.
Our secure SSL servers protect your information using advanced 128 bit encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Koziol USA site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. You can set your browser settings to deny any cookies, but it may affect your shopping experience.
Privacy on Other Web Sites
Koziol USA has famously fast shipping.
Shipping Time -- Most orders received before 5:00PM EST will ship within 24 hours, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered in various shipping options to you only as an estimate. We encourage you to order when you love and see and item, to avoid delays caused by shipping or product availability, especially as many Vintage items are one of a kind and many popular items sell out in pre-sale, such as Reisenthel special or new editions.
Koziol USA shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Georgia USA. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes as applicable pertaining to the laws of your state.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Koziol USA shall have the right to lower your price if feasible within limits that we determine OR refuse or cancel any orders placed for product listed at the incorrect price on a case by case basis. In other words, if we would not be at significant loss, we will help out in that respect on a case by case basis but if we would be at a loss on the item/s, we unfortunately have to cancel the order, correct the error and offer to reconfigure the order for you.