Koziol's Official USA Site
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Company Policies

QUESTIONS? NEED HELP?

EMAIL US - This will open a customer service ticket.

PAYMENTS:

We currently process all payments through PayPal's secure checkout. PayPal supports a large number of major credit cards including, but not limited to Visa, MasterCard, American Express and Discover.

PHONE SUPPORT:

We do not currently offer phone support. Please contact us HERE. This will open a customer service ticket.

GIFT CERTIFICATE: 

To redeem a koziolusa.com Gift Certificate: 

  1. Select Gift Certificate as the method of payment. Your balance due will be reduced by the amount of the certificate, and you will then select the method of payment for the remaining balance due.
  2. If you spend less than the full amount of your Gift Certificate, your invoice will show the amount spent, and you may return in the future to spend the rest. 

CHECK or MONEY ORDER:
We do not accept checks or money orders.

SHIPPING:

Orders will be shipped within 1-2 business days of the date the order is placed. Orders are not processed or shipped on Saturday, Sunday, or major US holidays.

Please allow extra processing time during peak busy seasons including all days between Thanksgiving and Christmas.

We are not responsible for any lost, stolen, or damaged packages once the package has been shipped.

We cannot guarantee transit times or delivery dates. Consider any suggested delivery date as an estimate.

All orders are shipped via United States Postal Service (USPS) or UPS.

You can view all shipping policies here

SPLIT SHIPPING:

We are happy to combine items purchased on this website to save shipping costs. Please email us immediately after placing your order and let us know if you need one order shipped to more than one address, quoting your order/invoice number. 

INTERNATIONAL SHIPPING:
We are happy to ship Internationally, just please be aware that shipping costs are much higher and that there will be possible customs.

Taxes or duty will be assessed on your end and these costs are your responsibility.

If you have an international discount coupon, please enter it at checkout.

COUPON CODES:

We do not honor any coupon codes that are not found on our official promotions page HERE. We will not any honor coupon codes that are not redeemed at the time the order is placed.

REFUNDS:

No returns will be accepted without a return authorization. You must contact us within 3 days of delivery for a return authorization and the item must be returned to us in sellable condition within 14 days of the return authorization. We reserve the right to charge a restocking fee of 10 to 20% but never if we are at fault for anything or for shipping damage.

  • You must contact us within 3 days of receiving your order
  • The item and all packaging must be returned to us in sellable condition within 14 days after return is authorized

PRODUCT RETURN Procedure:

  • Item must be in new and releasable condition, with the original boxes/package included.
  • You must contact us within 3 days for authorization
  • The item must be returned to us within 14 days.
  • Return shipping charges are the responsibility of the customer. We do not pay return shipping unless we made an error.

PLEASE NOTE on returns:

  • No refunds or returns on discontinued or clearance items, they are final sale and this is noted in our sale and clearance categories.
  • Please be aware that monitors and colors differ. If you have a doubt about color and it is not sufficiently clear in the description, please ask before buying.
  • If it is important that a color match something you own, we suggest either sending us a swatch or not buying online since matching colors is very hard to do on a computer.
  • Please note that if your item sold with free shipping the original shipping cost that we paid to the USPS or FedEx will be deducted from your refund, unless there was an error on our part in which case we will pay for the shipping. 

Copyright and Trademark
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Koziol, Copyright © 1927 - 2017, ALL RIGHTS RESERVED.  

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards
We currently process all payments through PayPal's secure checkout. PayPal supports a large number of major credit cards including, but not limited to Visa, MasterCard, American Express and Discover.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks
We do not accept checks, money orders, etc. at this time. All orders are processed via PayPal.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. 

You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Koziol USA reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Governing Conditions
The Conditions On This Page will supersede any terms and/or conditions you include with any purchase order, regardless of whether Koziol USA or its employees and owners signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Please feel free to ask questions prior to purchase.

Out-of-Stock Products
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy
At Koziol USA, we keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information without even seeing the CC information, to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure SSL servers protect your information using advanced 128 bit encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Koziol USA site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. You can set your browser settings to deny any cookies, but it may affect your shopping experience.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Taxes
Koziol USA shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of OHIO. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes as applicable pertaining to the laws of your state.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Koziol USA shall have the right to lower your price if feasible within limits that we determine OR refuse or cancel any orders placed for product listed at the incorrect price on a case by case basis. In other words, if we would not be at significant loss, we will help out in that respect on a case by case basis but if we would be at a loss on the item/s, we unfortunately have to cancel the order, correct the error and offer to reconfigure the order for you.

Koziol USA shall have the right to refuse or cancel any such orders.